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policies

These policies allows us to let our stand by guests of any availability, as well as keeping my schedule filled, thus better serving everyone. Thank you for all the support and understanding!

No-shows & Cancellations

Your appointments are very important to us and reserved just for you! We understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment when pre-booked.

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If you can not give us 24-hr notice and cancel on the day of your appointment or refuse to let us know you won't be able to attend your appointment you will automatically be considered a "no-show".

To secure your appointment, a non-refundable deposit of $15-$50 is required for services $40-$100. This deposit will be applied towards the total cost of the service. In the event of a no-show or cancellation on the same day as the scheduled appointment, the deposit will not be refunded. We appreciate your understanding and cooperation.

 

Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders. We understand that certain circumstances may prevent you from being able to make your appointment and will do our best to work with you in that situation. After 3 cancellations in a row you will be automatically deleted out of the system and will no longer be able to service you.

Running Late

We understand, life is crazy and things happen. However, if you are running more than 15 min. late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can. Please let us know as soon as possible if you’re going to be late. No-show & cancellation policy may be applied. (see above policy)

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